Returns & refunds

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, not as described, or arrives damaged, you are entitled to a replacement or refund. We cover the return postage in these cases.

Change of mind

For hygiene reasons, we can only accept change-of-mind returns on unopened, unused items with the seal intact, within 30 days of delivery. Return postage for change-of-mind returns is paid by the customer.

How to return an item

1. Contact us with your order number and the reason for the return.
2. We will reply with the return address and instructions.
3. Once we receive the item, we refund you to your original payment method within 5 business days.

Allergic reactions

Always patch-test a new cosmetic before use. If you have a reaction, stop using the product and contact us.